FAQ

The iCoach is a unique online method that helps you stop smoking for good. The iCoach consists of 5 phases in the process to stop smoking:

• Phase 5: I have stopped for some time now
• Phase 4: I have just stopped
• Phase 3: I will stop smoking shortly
• Phase 2: I should stop, but I am still in doubt
• Phase 1: I do not plan on stopping

The iCoach gives you information and tips for the particular phase that you are in and it gives you access to various tests and a diary. The aim of the iCoach is to enable you to move to a next phase to come closer to a final smoke stop.

A process to stop smoking can normally last years but with the advice and tips of the iCoach you can move on to the next stage more quickly. You will receive about 50 tips via e-mail during every phase, which means a new tip every day for 50 days. They have been drawn up to gradually prepare you for the next phase. Some stay in one phase a few days or weeks, others a little longer. Take your time to finish one phase, but avoid getting stuck in one phase.

You get a certain amount of advice in every phase. The last piece of advice is a quick test to check if you are ready for the next phase. Depending on your answers, you will be encouraged to move on to the next phase or you will receive specific tips to make the step to the next phase easier.

You can move to the next phase by doing the Phase test. This quick test only takes a couple of seconds. You can do the phase test whenever you want. To do the phase test, use the navigation on the left side of homepage.

The iCoach emphasises that stopping smoking is a spiral-shaped process. This means that you can move to a next phase, but you can also slip back into a previous phase. So, if you stopped smoking (in Phase 4 or Phase 5) and later on start smoking again, it means that you slip back into one of the previous phases: Phase 1 ( I do not plan on stopping ), Phase 2 (‘I should stop but I am still in doubt’) or Phase 3 (‘I will stop smoking shortly’). You can go back to the previous phase by doing the Phase test.

It is a good idea to use your diary regularly during the different phases:

• In Phase 1: To see if stopping smoking regularly crosses your mind.
• In Phase 2: To become aware of your smoking habits, to recognize patterns, e.g.: are you a weekend or a week smoker ?
• In Phase 3: To get a view of changes in your smoking habit.
• In Phase 4: To get extra satisfaction when you fill in '0' after you have stopped smoking.
• In Phase 5: To follow up on your desire to smoke and the techniques you apply to maintain your smoke stop.

If you fill in the diary for at least 14 days a month, the coach will give you feedback on your progress. You can find this feedback in your monthly reports.

The Phase test will first put you in one of the five phases of the process to stop smoking. Subsequently you will receive adjusted advice, information and tips. By trying out the techniques suggested and following the advice, it will be easier to move on to a next phase. Phase 5 is the last phase of the process to stop smoking and this means that you are well on the way to definitely stopping smoking and a healthier lifestyle.

You can manage your daily e-mailtips at the right side of every page in my tips. You can stop them, start them or reset them.

• Did you check your spam mail already?
• Are you sure you filled out your e-mailaddress correctly in your personal information? To check or change your personal information, click here.
• It is possible you received the last tip of your phase. Every phase contains about 50 e-mail tips. The last one invites you to do a test to check if you are ready to move to the next phase. After the last tip, the tips automatically stop. To switch them on again them, you can do the phase test. If you are still in the same phase, you will receive the tips again. If you moved to another phase, you will receive new tips.

To manage your tips (switch off tips, switch on tips, reset tips) you can also go to my tips at the right side of the page.